Terms & Conditions
Leather Information: As leather is a natural product, variations in its surface and texture are to be expected and do not constitute a fault. Leather is naturally very strong, but will be weakened by exposure to high temperatures or harsh chemicals. Always dry wet leather naturally at room temperature and then treat with a conditioning balm such as saddle soap. Please do not apply detergents or cleaning chemicals to your leather - use only products which are designed for leather!
Delivery: We send out website orders 5 days a week and aim to process your order on the day of receipt whenever humanly possible! On the rare occasion that dispatch is delayed for more than 72 hours, we will contact you with full details, along with a proposed dispatch date. We use First Class Royal Mail delivery for all UK orders. This usually takes 1-3 working days, but in line with Royal Mail guidance, please allow up to 14 days for delivery of your order.
Customers who request that their order is left in their absence in an insecure location, ie porch, shed etc, do so at their own risk. Artisan Leather accepts no responsibility for non-delivery of orders which have been left in an insecure location at the express request of the customer.
International Delivery: Please note that the customer will remain responsible for any delivery taxes or customs duties which are applicable to the delivery destination.
Privacy: Customer information is held only in strict accordance with the Data Protection Act 1996 and includes only the most basic information needed to process your order. We will never share your information with any other business or individual. Artisan Leather has no access to your payment card details at any stage. These are handled securely by Paypal and Worldpay Cardsave only, as secure payment gateways which are entirely separate from the website shop itself.
Returns: We want you to be 100% happy with your products and with the service you receive, so please do get in touch if you have a problem. We will do our very best to help you. Should you wish to return an item, please notify Artisan Leather immediately and return the item within 14 days of purchase. All items should be returned in original condition and be suitably packaged for safe transit. Please ensure that you obtain proof of posting for your returned item. Once the returned item has been received in good condition, a full refund will be issued in accordance with European Distance Selling Regulations.
Cookies Policy: Cookies are small files downloaded to your computer to improve your customer experience when visiting websites. It is common practice to use them on almost all websites, as without them functionality would be greatly reduced, and in some cases disabled completely. You can change the settings in your web browser to prevent cookies from being downloaded, but this is likely to make using websites very difficult, as they are such a vital part of the process.
Currency Conversions: Our currency conversion estimator is for guidance only, with exchange rates updated every 24 hours. The final order price is then confirmed by the payment processor, using current exchange rates.