You can use our contact form to send us your questions and comments.
Before getting in touch, please take a quick look at these commonly asked questions - we may have an answer for you right here!
Do you have a shop that we can visit? Artisan Leather is a website-only business. Working in this way, we provide a more efficient service to our customers and keep costs down - if we opened to the public we would have to employ more staff, which would lead to higher prices for our customers.
Can I choose some leather and have it cut to an exact size? We cut our leathers into two standard sizes, ready to send out to our customers. We don't offer a cut-to-order service as this would lead to excessive wastage and higher prices, but we do offer a choice of large and small cuts, so you can buy a quantity that suits your project.
Do you do leather repairs and make leather items to order? Artisan Leather is a leather craft supplies company, selling supplies for people to use in their own projects. We don't carry out repairs or produce leathergoods for sale.
Do you sell abroad? Yes, we send parcels all over the world! We use Royal Mail's International Tracked & Signed service for our overseas orders. Parcels usually take around 3-5 working days to reach European destinations and between 5 and 7 working days for worldwide destinations, though this can vary depending on the customs procedure and postal service of the receiving country.
We aren't able to offer any discounts beyond those shown on the website.
Can I send you a cheque for my order? For security and stock control reasons, we only sell directly through the website, taking payment using fully secure card processing technology. If you send a cheque for your order, the items may have been sold to someone else before your cheque has been received and cleared, which leads to disappointment and confusion. Card payments are safe, quick and easy, but don't forget you can also pay using your Paypal account, which is equally secure.
How do you size your buckles? I don't know which size to buy. We describe all our buckles by their internal width - ie, the width of strap that will run through the buckle. For example, if you want a new buckle for a belt which is 1inch wide (25mm) you would buy a 1" (25mm) size of buckle.
Will you send me some leather samples? We don't currently offer leather samples, because unlike most leathercraft companies, we sell our leather in small, pre-cut sizes, rather than whole skins. Selling leather in this way, we've taken the 'risk' out of the process, as you needn't buy any more than your project requires, and you can buy just an A4 sized piece of leather if you like.
Avoiding the complicated and expensive process of cutting, sending and documenting samples, also keeps costs down and gives us much tighter control over our stock levels, so that when you buy your leather, you can be sure it is on the shelf and ready to go!
If your query isn't covered by the questions and answers above, please fill out our contact form and we will get back to you as soon as possible:
IMPORTANT: If you have messaged us and had no reply, please check your junk mail folder / spam bin.
Registered address: Artisan Leather, 8 Torquay Road, Kingskerswell, Newton Abbot, TQ12 5EZ.