Frequently Asked Questions
Do you have a shop that we can come a visit? Artisan Leather is a website-only business. Working in this way, we can provide a quicker and more efficient service to our customers and keep costs down - if we opened to the public we would have to employ more staff and that would lead to higher prices for our customers.
Can I choose some leather and have it cut to an exact size? We cut our leathers into two standard sizes, ready to send out to our customers. We don't offer a cut-to-order service as this would lead to excessive wastage and higher prices, but we do offer a choice of large and small cuts, so you can buy a quantity that suits your project.
Do you do leather repairs? Sorry, we don't. Artisan Leather is a leather craft supplies company, selling supplies for people to use in their projects.
Will you make me a bespoke leather item please? Sorry, we don't make leathergoods to order. Our business is in selling leathercraft supplies for people to use themselves, rather than producing finished items.
Do you sell abroad? Yes, we send parcels all over the world! We use Royal Mail's International Tracked & Signed service for most of our overseas orders. Parcels usually take around 5 working days to reach European destinations and between 7 and 10 working days for worldwide destinations, but please note that this can vary depending on the customs procedure and postal service of the receiving country. To find out how much it would cost to send your order abroad, just add your items to the shopping basket and enter your delivery address at checkout. You will then receive an accurate delivery quote. You can do this without any commitment to buy.
Can I send you a cheque for my order? For security and stock control reasons, we only sell directly through the website, taking payment using fully secure card processing technology. If you send a cheque for your order, the items may have been sold to someone else before your cheque has been received and cleared, which leads to disappointment and confusion. Card payments are safe, quick and easy, but don't forget you can also pay using your Paypal account, which is equally secure.
How do you size your buckles? I don't know which size to buy. We describe all our buckles by their internal width - ie, the width of strap that will run through the buckle. For example, if you want a new buckle for a belt which is 1inch wide (25mm) you would buy a 1" (25mm) size of buckle.
Will you send me some leather samples? Yes certainly. Please visit this page which explains the process and allows you to pay for the postage. The second stage is to use the comments box at checkout to tell us which leathers you are interested in.